Below is a handy list that you can use to find out, at a glance, whom you may contact for a variety of services. Work orders may be submitted via the online form. For more details on the division of responsibility regarding services, read the relevant sections in this handbook.
Alterations and renovations: apartment remodeling or construction must be arranged with the Managing Agent, +1 212 335-2723 x230
Bathroom maintenance: leaks, clogged drains, small grouting jobs – Superintendent, +1 646 407-0018
Complaints about neighbors, employees of the co-op, or employees of the garage – Managing Agent
Complaints about the managing agent – Board of Directors
Elevator problems: especially if someone is trapped inside – (1) Super +1 646 407-0018, (2) Managing Agent +1 212 335-2723 x230, (3) Century Elevator Company +1 718 937-6200
Emergencies:
(1) Building emergencies: floods, gas odors, elevator breakdown with passenger inside, etc. – Super
(2) Life-threatening emergencies: fire, smoke, medical emergency – 911 first, then the Super
Gas odors – Super
Garbage disposal: for assistance disposing of furniture, appliances, and large quantities of garbage – Super
Grounds maintenance – Super
Hallways and stairs: dirty hallways, burned lights – Super
Installing major appliances: air conditioners, stoves, or appliances that involve gas pipes, plumbing fixtures, or electrical rewiring – Managing Agent
Keys: extra or replacement keys – Super
Laundry facilities: malfunctioning or broken machines, refunds, dirty room – Hercules, +1 800 526-5760, or online service request form.
Maintenance and rent payments: difficulties paying on time, payment arrangements – Managing Agent
Moving in or out – Managing Agent
No hot water, no heat – Super
Noise and other disturbances:
(1) Disturbances that are likely to be short lived (loud party, fight in the hallway) or disturbances outside the co-op – 34th Precinct, +1 212 927-9711
(2) Ongoing problems with noisy neighbors in the co-op – Managing Agent
Refinancing and home equity loans – Transfer Agent
Repairs and maintenance: common areas, building systems, radiators, plumbing lines in walls, no hot water – Super
Subletting or selling your apartment – Transfer Agent