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COVID-19 – Masks and face coverings

MEMORANDUM

To: All Residents

Date: 22 May 2020

Re: Masks and face coverings

While we wait for more information from local and state authorities on plans to reopen and enter into Phase 1, all emergency COVID-19 rules previously circulated are still in effect. Please make sure all members of your household are advised of all rules and procedures. Please forward to any tenants and subtenants.

Mask and face coverings

  • Everyone should be wearing a mask when you leave your apartment. That includes all residents. If you have a medical condition or disability that prevents wearing a mask, please take extra precautions. Practice social distancing at all times.
  • We continue to receive complaints about residents not wearing a mask or face covering in public. Even when walking outside, a mask or face covering should be readily available for use when near other people.
  • Hallways, elevators, laundry rooms, basements, outdoor areas are all considered public spaces. Masks must be worn in these areas.
  • Children over the age of 2 should be wearing a mask.
  • All non-residents must wear a mask at all times while on the property. This includes guests, visitors, aides, etc.

Masks and face coverings are for your protection and the protection of others you encounter. Wear one when you leave your apartment.

COVID-19 – Update, 15 May 2020

MEMORANDUM

To: All Residents – Nagle Apartments

Date: 15 May 2020

Re: COVID-19 – Update

Please make sure these notices are reviewed with all residents in your apartment. This includes but is not limited to family, aides, domestic employees, renters, and sub-tenants.

Annual shareholders meeting

The annual meeting originally scheduled for next month has been postponed to the fall, when, hopefully, it will be safe to meet as a community in some fashion. Board elections will be held at the meeting. As soon as there is clarity on what date the meeting will be held, official notices will be sent out. Financial information will be sent out by the end of the month.

Non-essential work

  • As parts of the State move towards phase 1 of re-opening plan as set forth by the Governor, NYC is not part of that yet. That means that non-essential work is not allowed in apartments at this time, and any future work must be approved by management prior to being scheduled.
  • As soon as that is possible for your building it will be announced. Please be advised that any alterations or major renovations will have to be done under very strict guidelines to limit traffic in the buildings and to be sensitive to the many residents working from home in terms of noise.

Executive order – face coverings

Governor Cuomo issued an executive order still in effect stating that masks or face coverings must be worn anywhere that you are unable to maintain proper social distancing.

  • All residents should be wearing masks or face coverings when they leave their apartments at all times. Hallways, lobbies, elevators, laundry rooms, and mail rooms are all areas where it is hard to properly practice social distancing.
  • Anyone non-resident who enters the building must have a face covering. There are no exceptions.

No smoking

  • Smoke is not permitted to escape your apartment and into common areas per building regulations. This is especially important during these times of residents being primarily at home. As the weather gets warmer and windows are opened, smoke should not waft into neighbors’ windows either.
  • Do not smoke outside of any building entrance. This is not permitted at any time and especially during this period of social distancing. Walk away from the building if you are going to smoke.

Trash

  • Please make sure that all trash is bagged properly. Loose trash, especially organic garbage, should not be placed in trash barrels or thrown down the compactor chute. It has to be bagged.
  • Trash bags being placed in the trash barrels should be sealed tightly. This helps prevent vermin.
  • Recycling must be organized properly. Boxes should be broken down and only placed in proper areas for collection.

Noise

As all residents adjust to staying home, please remember that there will be more regular noise than usual, especially during the day. There are people working from home, students home schooling, and non-essential workers out of work, among others. However, please be respectful of your neighbors and try to limit noise as best as possible. Physical activities should be curtailed to apartment conditions and coordinated on a schedule with your neighbors, if it is problematic. All apartments are required to have 80 percent floor coverings.

COVID-19 – Update, 1 May 2020

MEMORANDUM

To: All Residents – Nagle Apartments

Date: 1 May 2020

Re: COVID-19 – Update

Please make sure these notices are reviewed with all residents in your apartment. This includes but is not limited to family, aides, domestic employees, renters, and sub-tenants

Laundry carts

  • If laundry carts are still in use, please do not remove them from the laundry room. You should wash your laundry bag to reuse with clean laundry or clean your non-washable basket before reusing.
  • Laundry carts are for laundry only. Please do not transport other items using the cart.

 Executive order – face coverings

Governor Cuomo issued an executive order still in effect stating that masks or face coverings must be worn anywhere that you are unable to maintain proper social distancing.

  • All residents should be wearing masks or face covering when they leave their apartments at all times. Hallways, lobbies, elevators, laundry rooms, and mail rooms are all areas where it is hard to properly practice social distancing.
  • Anyone non-resident who enters the building must have a face covering. There are no exceptions.

Paperless billing

  • Due to the delays with the US mail, management is strongly recommending everyone sign up for paperless billing. You can turn it off at any time.
  • If you do not receive regular mailed invoice by the end of 5 May, please contact me.
  • To sign up and activate this service, you must follow these steps: Go to the reviewmyinvoice.com and click on “Register Now”. The information that you enter, such as your name, address, and account number (including hyphen), should be exactly as they appear on your rent bill. The whole process will take just a few minutes.

Noise

As all residents adjust to staying home please remember that there will be more regular noise than usual especially during the day. There are people working from home, students home schooling and non-essential workers out of work among others. However, please be respectful of your neighbors and try to limit noise as best as possible. Physical activities should be curtailed to apartment conditions and coordinated on a schedule with your neighbors if it is problematic. All apartments are required to have 80 percent floor coverings.

COVID-19 – Update, 24 April 2020

MEMORANDUM

To: All residents – Nagle Apartments

Date: 24 April 2020

Re: COVID-19 – Update

Noise

As all residents adjust to staying home, please remember that there will be more regular noise than usual, especially during the day. There are people working from home, students home schooling, and non-essential workers out of work, among others. However, please be respectful of your neighbors and try to limit noise as best as possible. Physical activities should be curtailed to apartment conditions and coordinated on a schedule with your neighbors if it is problematic. All apartments are required to have 80% floor coverings.

Special recycling programs suspended

The city has suspended all special recycling programs, which includes textile/clothing bins, organic recycling, and eCycle electronic recycling. Organics and textiles can be thrown out in regular trash. Electronics must be kept in apartments or brought to recycling centers. Many centers are closed, so keeping in your apartment for the time being is the best course of action.

Newspapers

If you are not staying in your apartment during the pandemic and have newspapers being delivered, please notify the super if you want them put in your apartment. Otherwise, they will be recycled after a few days. This is to avoid old papers from piling up.

Executive order – face coverings

  • Governor Cuomo issued an executive order now in effect stating that masks or face coverings must be worn anywhere that you are unable to maintain proper social distancing. It is strongly recommended that all residents should be wearing masks or face covering when they leave their apartments at all times. Hallways, lobbies, elevators, laundry rooms, and mail rooms are all areas that it is hard to properly practice social distancing.
  • Anyone non-resident who enters the building must have a face covering. There are no exceptions.

COVID-19 – Update, 17 April 2020

MEMORANDUM

To: All residents – Nagle Apartments

Date: 17 April 2020

Re: COVID-19 – Update

Executive order – face coverings

Governor Cuomo issued an executive order that goes into effect Friday 17 April at 8 PM, stating that masks or face coverings must be worn anywhere that you are unable to maintain proper social distancing. It is strongly recommended that all residents should be wearing masks or face covering when they leave their apartments at all times. Hallways, lobbies, elevators, laundry rooms, and mail rooms are all areas that it is hard to properly practice social distancing.

NYS Pause through 15 May

Governor Cuomo announced that the State will remain paused through at least 15 May. All non-essential workers should work from home if possible. All rules and guidelines previously distributed will remain in effect. Some are highlighted below:

  • Stay home as much as possible.
  • Practice proper social distancing.
  • Non-essential repairs will be done after Pause is lifted.
  • No large deliveries or outside contractors unless for emergency purposes.
  • If possible, pick up food deliveries and other deliveries in the lobby.
  • Do not linger in lobbies or other common areas.
  • Visitors and guests are strongly discouraged from entering the building.
  • No gatherings will be permitted.

Elevator etiquette

Please remember to only ride in the elevator with people in your household. It is perfectly acceptable to tell someone to wait for the next elevator, including your neighbors. If a resident is violating this rule, please contact me.

Laundry room etiquette

  • After using front-load washers, please leave them open for the next person and to air dry.
  • Be respectful and remove your laundry as soon as it is done. Do not let it sit. Use a timer or alarm if possible, to remind yourself when it is done.
  • Do not touch others’ clothing at any time. This is not sanitary. If laundry sits for more than 45 minutes, contact the super or management.

COVID-19 – Update, 10 April 2020

MEMORANDUM

To: All residents, Nagle Apartments

Date: 10 April 2020

Re: COVID-19 – Update

Please see below information, reminders, and guidelines during these trying times. Please forward to tenants, subtenants, and family members who may be living in the apartment:

Stay home

City, State, and Federal officials have all highly recommended everyone staying home as much as possible at this time. If you do need to leave the building, please properly protect yourself by washing your hands where possible when out and immediately when getting home and avoid touching your face. You should also cover your mouth. There is a shortage of face masks, but you can use a scarf or bandana as a face mask when leaving the building.

Guests/visitors/deliveries

  • It is strongly recommended to not have guests or visitors at the building. The less traffic in the building, the safer and cleaner the building can be kept. Medical assistants are always permitted.
  • Deliveries should not be made to apartments if you are able to go to the lobby or vestibule to pick up. This includes take out delivery. Large food orders can be brought to the door if they are not able to be carried.
  • No large furniture or other large items should be scheduled for delivery. These require insurance certificates at all times and will not be permitted. Medical supplies such as beds and equipment will be allowed.

Social distancing

  • Please limit riding in the elevator with anyone you are not currently staying with in your apartment. It is perfectly acceptable—indeed recommended—that you request that individuals wait for the next elevator.
  • Please do not linger in the laundry room while waiting for clothes to be washed. Limiting the number of people in the room is imperative. Once clothes are in, please leave the area.
  • Do not linger in the lobby or vestibule for any length of time.

If you have any questions, please contact me. Currently, building staff is only doing essential repairs while focusing on cleaning and disinfecting the building. If you have any concerns, please contact me. If you have tested positive for COVID-19, you need to contact me so accommodations can be made confidentially. Contact information.

COVID-19 – Update, 3 April 2020

The following is a reproduction of a memo distributed to all residents on 3 April 2020 (PDF of original memo).

To: All Residents – Blue Woods Management Group, Inc. properties

Date: 3 April 2020

Re: COVID-19 – Update, 3 April 2020

Please see below information, reminders and guidelines during these trying times.

No smoking

  • Do not smoke outside of any building entrance. This is not permitted at any time and especially during this period of social distancing. Walk away from the building if you are going to smoke.

Laundry

  • To prevent the virus from becoming airborne, do not shake out laundry before washing.
  • Use the hottest wash and dry cycles allowed for your clothing to help eliminate the virus.
  • Do not use more detergent that the manufacturer suggests. Rather use bleach where allowed by your clothes.
  • Clean laundry should not go in the same bag or basket as dirty laundry. Disinfect the bag or basket after removing dirty laundry so clean clothes are not contaminated.
  • Do not place dirty laundry on folding tables. Only clean clothes should be touching the tables.

Financial struggles

  • Many shareholders may have financial issues during this difficult time. Management is looking at any opportunities that may allow relief to the corporation, which can be passed along to shareholders. Currently there are no mortgage or real estate tax relief offered to corporations. There are forbearance relief programs for any personal mortgages you may have to help lessen the financial burden at this time. We highly recommend pursuing those options available.

First responders

  • Thank you to all the residents who are first responders and people working on the front lines to keep everyone safe and sound. That includes those in the medical field, police, fire, and the unsung heroes working in grocery stores. We also thank the building staff for continuing to do their jobs and provide extra cleaning services.

COVID-19 – Updated rules and guidelines

The following is a reproduction of a memo distributed to all residents on 1 April 2020 (PDF of original memo).

To: All residents of Nagle Apartments

Date: 1 April 2020

Re: COVID-19 – Updated rules and guidelines

Given the fast-spreading coronavirus pandemic, and the need to severely limit everyone’s exposure, we are enhancing previous guidelines to maximize the safety of our residents and building staff. These rules and guidelines are effective immediately.

Building matters

  • The gym has been closed following state guidelines. Gym fees will be credited back for March and April as well as any future months. April fees will appear on your statement as they were processed before credits could be applied. You will see credits on your May statement.
  • Access to the roof and fire escapes is not allowed at any time other than an emergency. This is still in effect during the current health crisis. This is a major violation.
  • Garage parkers please check with the garage for closures during the evening and weekends. If you need your car for essential work purposes, please contact them. The corporation does not operate the garage.

Volunteers

  • Many neighbors have volunteered to help those who are in need. The list of volunteers is posted in the lobby. You can also contact jverret@bluewoodsmgmt.com for contacts.

Guests/domestic employees

  • We strongly suggest you either have no or few guests to help protect yourselves and the most vulnerable residents of the building.
  • Domestic employees such as dog walkers are not considered essential workers and should not be entering the building. Please be aware that there are scams involving cleaning services throughout the city. Any cleaning company must provide insurance before entering apartments.

Deliveries

  • Delivery personnel, including packages, should not deliver to apartments. If you are able to go to the lobby or can have someone get a package for you, please do so.
  • All residents should come down and pick up takeout food deliveries outside the front door if they are able to do so. If unable to go down, we suggest asking a volunteer for assistance.
  • We strongly suggest that you prepay your order to minimize cash transactions and expedite the picking up of your order.

Moves/large deliveries

  • All moves and large deliveries (e.g., furniture) that are not already scheduled will not be permitted for the next 4 weeks and may be limited after that time, as well. Unit owners should contact management.

Apartment alterations

  • To limit the number of visitors to the building and following non-essential work ban, all apartment alterations are cancelled for the next 4 weeks and may be limited after that time. Unit owners should contact management. Only emergency or essential repairs will be permitted in apartments during this time.

Building staff

  • The staff have been directed not to enter residents’ apartments unless there is an immediate health/safety issue or an emergency condition (e.g., fire or flood) within the apartment that requires immediate attention.
  • In all interactions, we urge residents and staff to be mindful of each other’s personal space and to practice social distancing.
  • The staff will continue with daily cleaning of commonly used surfaces, including wiping down the lobby door handles, laundry machines, and elevator buttons several times a day.

Cleaning

  • Please refrain from self-cleaning public areas. Improperly diluting bleach can be harmful to you and other residents and the employees. Only the staff should be cleaning common areas.
  • Clothing and electronic recycling have been suspended by the city. Do not bring any clothing or electronic recycling to the basement. It will not be picked up and creates a burden for the staff.
  • Do not dispose of any large bulk items. We realize this is a good time to do spring cleaning, but it creates unnecessary traffic and work for the staff at this time.
  • All trash must be tightly bagged before putting in the compactor or brought to the basement.
  • Do not leave items on top of barrels and make sure all lids are closed.
  • Do not leave anything in the compactor closets or outside the compactor. We are trying to keep the building as clean as possible and need everyone’s help.

Social distancing

  • Please limit riding in the elevator with anyone you are not currently staying with in your apartment. It is perfectly acceptable—indeed recommended—that you request that individuals wait for the next elevator.
  • Please do not linger in the laundry room while waiting for clothes to be washed. Limiting the number of people in the room is imperative. Once clothes are in, please leave the area.
  • Do not linger in the lobby or outside entrances for any length of time.

These rules are in line with the steps being taken by the NYC property management community. We expect total compliance with these rules. Staff have been directed to inform management if residents are not adhering to these rules, and we ask you do the same.

We hope all residents remain healthy and safe!

COVID-19 – Volunteers and reporting

The following is a reproduction of a memo distributed to all residents on 19 March 2020 (PDF of original memo).

MEMORANDUM

To: All residents ­– Blue Woods Management Group, Inc., properties

Date: 19 March 2020

Re: COVID-19 – Volunteers and reporting

As we continue to monitor the evolving situation, at this time we want to start a volunteer response team in each building to help those that are in need. There may be residents who are elderly, disabled, have pre-existing health conditions or just in need of general assistance at this time. If you are able to assist with getting groceries, supplies or whatever a resident is in need of, please notify jverret@bluewoodsmgmt.com and sign up on the COVID-19 Response Neighbor Volunteer Sheet located in the lobby by the passenger elevator. Please both sign the sheet and email so that residents can see immediate sign ups and we can print updated sheets as volunteers sign up. You do not need to list all forms of contact (APT, home, cell or email), but please pick the one easiest in which to contact you.

Please be reminded that management will not be disclosing any names of any resident who may be infected or has tested positive for COVID-19. We will notify the building if there is a positive test result in the building but will not give specifics. Residents’ medical confidentiality will be protected. It is extremely important that if a resident has suspected symptoms and definitely if they have tested positive, to contact management confidentially to make sure proper steps are taken with local and federal authorities and recent contacts are notified if tested positive.

We once again encourage all residents to visit the websites listed below as they are the official channels that Blue Woods is relying on for information.

Official websites:

COVID-19 – update

The following is a reproduction of a memo distributed to all residents on 12 March 2020 (PDF of original memo).

To: All Residents – Blue Woods Management Group Inc. properties

Date: 12 March 2020

Re: COVID-19 – update

Please be assured that Blue Woods Management is continuing to monitor the evolving COVID-19 situation. Our agents are all receiving text alerts from the City and we are actively monitoring the CDC website and the NYC and State DOHMH websites.

We encourage all residents to visit these websites as well as they are the official channels that Blue Woods is relying on for information.

Official websites:

Cleaning procedures:

Blue Woods has already instructed staff to wipe down and disinfect common elements daily such as entry doors and handles, elevators call stations and buttons, laundry machines, etc.p Blue Woods is also providing all our resident managers and superintendents in all counties with the official cleaning and disinfection guidelines as provided by the NYC DOHMH. All staff members have been asked to follow these guidelines to the best of their ability. The link to these methods can be found below.

One major point contained within these guidelines are what staff is supposed to do when entering a resident’s apartment:

If the superintendent or a member of the building staff must enter your apartment for repairs or other reasons, they have been instructed (as per DOHMH guidelines) to ask the following questions:

  1. Has anyone (including household staff) in the home had fever, cough and/or shortness of breath?
  2. In the 14-days before the visit, has anyone in the home traveled outside the United States or recently had contact with a person suspected or confirmed to be infected with COVID-19?
  3. IF YES TO INTERNATIONAL TRAVEL, and the place of travel is on the CDC’s affected geographic areas of widespread/sustained community transmission: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

If you say yes to both questions and the visit can be postponed, the staff will politely ask to re-schedule in 14 days or when the occupant or the household members are feeling better.

If you say yes to both questions and the visit cannot be postponed, the staff has been instructed to politely ask that the sick individual(s) do the following:

  1. Where possible, remain in a separate room with the door closed.
  2. If a separate room is not available, maintain at least a 6-foot distance from the staff person at all times until they have left the home, AND wear a facemask, if available.

Hand sanitizer:

We are doing our best to secure as many hand sanitizing stations/dispensers as possible, along with adequate refills. While the demand is high for such products, our suppliers are doing their best to have deliveries made as soon as possible. Once delivered, your staff will determine where to place them (main entrances, service entrance, lobby, first floor elevators, amenities areas).

Building precautionary measures:

Should the situation become worse in NYC where daily life is affected, Blue Woods will be providing additional guidance to our residents. In the meantime, it is suggested that residents follow the suggested advice:

  1. Ensure that you have keys/fobs to the front entrance of your building.
    1. If you do not have either of these, please see your resident manager/superintendent to secure one/both.
  2. Order necessary supplies as you deem appropriate.

Potential reduction in staff/services:

If staff are unable to work due to health or other factors, Blue Woods will communicate with our residents. However, please be prepared for the following:

  1. Closure of amenity spaces
  2. Possible restriction of deliveries or amended protocols on how deliveries are made
  3. Renovations and building projects will be suspended
  4. Seeking volunteers to assist with certain building operations
  5. Reduction of non-essential visitors

Blue Woods preparations:

Blue Woods employees will be following guidance from local and state authorities. We will remain open until advised otherwise. In the event our employees need to work from home, we do have systems in place where all our employees are able to access the tools required to perform most of their day to day functions. If an employee does become ill and is unable to work, they will advise Blue Woods and we will communicate that information to the appropriate parties.

What will Blue Woods do in the event someone suspects they have COVID-19:

Directly from a leading New York Real Estate Law Firm (SSRGA):

Any board or owner that has reason to believe that a tenant or resident may have contracted the virus or been exposed to it should seek information on the health status directly from that tenant or resident. If a board or owner learns that a building occupant is confirmed to have coronavirus, a series of further procedures should be implemented:

  1. Privately confirm with the infected individual that he or she has alerted appropriate health authorities, such as agencies of the City of New York and State of New York and the CDC, obtain confirmation of the same and confirm that they will not leave their apartment for the amount of time specified by the relevant authorities.
  2. Communicate privately with the tenant or resident to determine how that person intends to manage the illness. Will they self-quarantine? Do they anticipate visitors or medical support personnel who would have exposure to the illness and travel through common areas of the building? Do they intend to leave their apartment before two weeks has elapsed? While boards do not have the ability to direct the behavior of a resident, it is very important to know the person’s intentions to effectively and accurately communicate with others in the building.
  3. While there has been some controversy over disclosure, we believe that a board has a fiduciary duty to alert building occupants if there is a confirmed case of coronavirus – not just possible exposure, which could include all residents of the building — in the building and explain the measures that are being taken to prevent its spread (e.g., the person is following all governmental protocols for quarantine). Privacy considerations are paramount and naming the infected individual, or providing information on that person’s location, should be avoided. The alert should specify that the person is self-quarantining, or that he or she is under governmental order to not to leave the apartment for two weeks for any reason, including even for ministerial tasks such as taking trash to the compactor chute.
  4. The inevitable question from fellow residents which will follow is: “Who is the infected person?” It is our recommendation that, due to a resident’s right to privacy and in order to promote full disclosure without any fear that that person might be publicly ridiculed or shamed, a board or owner should not disclose the infected person’s name so long as the infected individual is following proper government promulgated protocol. If the infected person is not following protocol, then appropriate authorities, like DOH, should immediately be contacted. Refusal to identify the infected person may cause some dissension among other residents, but so long as the person remains quarantined we understand there is no risk of contaminating others from one apartment to another and there is no known instance of the spread of COVID-19 or coronaviruses from person-to-person over long distances, such as through HVAC systems. See attached NYC Department of Health Coronavirus Disease General Disinfection Guidance for Commercial or Residential Buildings, dated March 5, 2020 (the “NYC Guidance Memo”).
  5. Proper procedures should also be shared with all building staff. Building employees should be instructed to inform property managers if they suspect they are ill, or if they have a confirmed illness. In the event of a confirmed employee infection with coronavirus, other employees and tenants should be alerted that they may have been exposed to the virus, but the identity of the employee should not be shared. Buildings should anticipate that building staff my call in sick and be out or work for as long as two weeks. See also the NYC Guidance Memo concerning staff entry into residents’ apartments.
  6. Finally, boards and owners should not present themselves as medical authorities or provide specific guidance on the illness to residents. However, boards and owners may direct residents to prevention information recommendations from authoritative sources such as the CDC and/or the DOH.

Reminders/helpful tips:

All New Yorkers should continue to practice general flu prevention measures including:

  • Cover your cough or sneeze with a tissue or sleeve.
  • Wash your hands regularly.
  • Avoid touching your face.
  • Avoid close contact with people who are sick.
  • Get your flu shot – it’s never too late.
  • Know the symptoms: fever, cough and shortness of breath.
  • Stay home if you’re feeling sick. Call your doctor and let them know your symptoms and travel history.
  • Avoid nonessential travel to affected areas.

We hope that this situation does not escalate further, and we hope all remain healthy and safe.