Co-op Handbook
Whom to Contact
Below is a handy list that you can use to find out, at a glance, whom you may contact for a variety of services. For more details on the division of responsibility regarding services, read the relevant sections in this handbook.
Alterations and renovations: apartment remodeling or construction must be arranged with Managing Agent, (212) 645-7333. Fax: (212) 366-4126.
Bathroom maintenance: leaks, clogged drains, small grouting jobs — Superintendent, (212) 569-2661
Complaints about neighbors, employees of the co-op, or employees of the garage — Managing Agent
Complaints about the managing agent —
Elevator problems: especially if someone is trapped inside — (1) Super (212) 569-2661 or (917) 802-2369 (beeper), (2) Managing Agent, (3) RobertElevator (718) 937-0372
Emergencies:
(1) Building emergencies: floods, gas odors, elevator breakdown with passenger inside, etc. — Super
(2) Life-threatening emergencies: fire, smoke, medical emergency — 911 first, then the Super
Gas odors — Super
Garbage disposal: for assistance disposing of furniture, appliances, and large quantities of garbage — Super
Grounds maintenance — Super
Hallways and stairs: dirty hallways, burned lights — Super
Installing major appliances: air conditioners, stoves, or appliances that involve gas pipes, plumbing fixtures, or electrical rewiring — Managing Agent
Keys: extra or replacement keys — Super
Laundry facilities: malfunctioning or broken machines, refunds, dirty room — Savon Wash, 1-800-SAVON-21
Maintenance and rent payments: difficulties paying on time, payment arrangements — Managing Agent
Moving in or out — Managing Agent
No hot water, no heat — Super
Noise and other disturbances:
(1) Disturbances that are likely to be short lived (loud party, fight in the hallway) or disturbances outside the co-op — 34th Precinct, (212) 927-9711
(2) Ongoing problems with noisy neighbors in the co-op — Managing Agent
Repairs and maintenance: common areas, building systems, radiators, plumbing lines in walls, no hot water — Super
Subletting or selling your apartment — Managing Agent
Reader Comments
Posted by Frustrated, 27 Dec 2004 at 10:10 AM: The managing agent is NOT enforcing the noise law 80% carpeting, in this building. Tenants especially the the non coop elderly tenants are frustrated, have been threatened when they bring up the issue. Any advice
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