Below is a handy list that you can use to find out, at a glance, whom you may contact for a variety of services. For more details on the division of responsibility regarding services, read the relevant sections in this handbook.
Alterations and renovations: apartment remodeling or construction must be arranged with the Managing Agent, 718-549-7036. Fax: 718-549-7076.
Bathroom maintenance: leaks, clogged drains, small grouting jobs – Superintendent, 212-569-2661
Complaints about neighbors, employees of the co-op, or employees of the garage – Managing Agent
Complaints about the managing agent – Board of Directors
Elevator problems: especially if someone is trapped inside – (1) Super 212-569-2661 or 917-802-2369 (beeper), (2) Managing Agent 718-549-7036, (3) Century Elevator Company 718-937-6200
Emergencies:
(1) Building emergencies: floods, gas odors, elevator breakdown with passenger inside, etc. – Super
(2) Life-threatening emergencies: fire, smoke, medical emergency – 911 first, then the Super
Gas odors – Super
Garbage disposal: for assistance disposing of furniture, appliances, and large quantities of garbage – Super
Grounds maintenance – Super
Hallways and stairs: dirty hallways, burned lights – Super
Installing major appliances: air conditioners, stoves, or appliances that involve gas pipes, plumbing fixtures, or electrical rewiring – Managing Agent
Keys: extra or replacement keys – Super
Laundry facilities: malfunctioning or broken machines, refunds, dirty room – Service Directions, 1-800-945-WASH (9274)
Maintenance and rent payments: difficulties paying on time, payment arrangements – Managing Agent
Moving in or out – Managing Agent
No hot water, no heat – Super
Noise and other disturbances:
(1) Disturbances that are likely to be short lived (loud party, fight in the hallway) or disturbances outside the co-op – 34th Precinct, 212-927-9711
(2) Ongoing problems with noisy neighbors in the co-op – Managing Agent
Refinancing and home equity loans – Transfer Agent
Repairs and maintenance: common areas, building systems, radiators, plumbing lines in walls, no hot water – Super
Subletting or selling your apartment – Transfer Agent
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