Co-op Handbook
Elevators
Our elevators were recently overhauled — brand-new mechanisms were installed and the cabs were renovated with gorgeous paneling and brass fixtures. Because the mechanisms are new, it is unlikely that the elevators will break down too often, as they did in the past.
However, just in case, here is what to do if an elevator breaks down with a person inside:
Tell the person inside to remain calm. Help is on the way.
Call the superintendent at (212) 569-2661. Leave a message if he is not in.
If the super is not in, beep him at (917) 802-2369.
Also if the super is not in, call the management company’s emergency line at (718) 549-7036. Inform the person who answers of the emergency, and urge them to call the elevator maintenance company. They will want to call the super instead, so explain that you have already paged the super and insist that they call the elevator company.
You may call the elevator maintenance company yourself. Robert Elevator can be reached at (718) 937-0372.
Return to the elevator and assure the person inside that help is on the way. Please stay with the person until help arrives.
The super has a key that permits him to open the door, so reaching him is the best possible solution and means that the person could be out in a matter of minutes. Robert Elevator, on the other hand, may take up to an hour to respond because they are not nearby and may have to locate the staff person on call.
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